Frequently Asked Questions
Everything you need to know about your next session.
How do you ensure my order arrives safely?
We use double-walled corrugated boxes and high-grade bubble wrap for every order. Each piece is discreetly packaged and shock-tested to ensure it reaches your doorstep in perfect condition.
Is the shipping packaging discreet?
Yes. All orders are shipped in plain brown boxes or mailers with no mention of 'Glass Bongs' or the contents on the exterior label to protect your privacy.
What happens if my glass arrives broken?
If your item arrives damaged, please take a photo of the broken item and the packaging immediately. Contact our support team within 48 hours of delivery, and we will send a replacement at no extra cost.
What type of glass do you use?
We specialize in high-quality borosilicate glass, known for its superior durability and heat resistance compared to standard glass.
How should I clean my glass products?
For best results, we recommend using a mixture of 91% isopropyl alcohol and coarse salt, or a dedicated glass cleaning solution. Rinse thoroughly with warm water after cleaning.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure mobile payment options like Apple Pay and Google Pay.